When Mr. Billones was interviewed, he said: “When the CCTV systems were about to be tested a month prior to final acceptance, 5 out of 13 sets of monitors were found to be defective. The cause of the problem was factory defects. With the help of Purchasing Department, we were able to secure service units and have the system accepted by the ACR. Prior to the start of the project, our main goal was to secure a variation order for an Extension of Time (EOT) claim from MDC, knowing that most of the projects of MBI are going beyond their original project duration. In order to achieve this goal, we utilize the 5Ms Monitoring Tool in our planning of manpower deployment, material and machinery requests and deliveries and methodology and submission of our monthly progress billings (Money). With the help of this tool, we were able to determine and anticipate the problems of the project site and generate a solution to generate a timely work accomplishment. Also, we are keen on determining and documenting the delays that are beyond our control by submitting a report to the ACR from the time the delay becomes apparent. Having these documents: (1) protects the company’s interests from any liquidated damages imposed by the client; and (2) supports our variation order for EOT Claim with our customer. With these strategies that we had, we were able to secure the COFA and a bonus of an approved variation order for the EOT Claim amounting to 1,016,862.25.” 

They may have encountered challenges along the way, but they overcame them using the 5M’s of management and a good problem-solving skills that allowed them to serve the customer better, faster and at less cost.